Let us help you actively manage your IT infrastructure.
A complete IT infrastructure has many pieces. When those pieces work well, they are all but invisible. Like flipping a light switch or picking up your phone, you shouldn’t have to think about whether your computer will connect to your file store, or whether your email will work today. HOCS offers a suite of services to manage many areas of your technology so you can focus your internal resources on the things that only your company can manage.
Whether you run a company of 5 or 5,000 employees we can create a custom package to meet your IT needs. We are proud to build and provide custom managed service packages for hundreds of clients and we look forward to hearing about your needs and helping your business run more efficiently.
Remote Helpdesk
Having staff who can be at people’s desks when they need to have a problem resolved is great. But what people really need most of the time, is not the physical presence of a tech who may (or may not) be the right person for the task. They need someone who can walk them through fixing a problem, or better yet, get to their computer and figure out what the problem is and how to fix it. And if the first technician can’t do it, make it easy to pass it on to the person who can fix it.
Remote Helpdesk services ensure that such help is never more than an email or phone call away. Technicians can help your staff and remotely log in to their computers to resolve issues on the spot. If a problem turns out to be something that the technician can’t handle, they can immediately either confer with someone else or elevate it to someone else with higher level skills, without the time loss of travel. And if it does happen that someone needs to come on site, the technician can make sure that the right person with the correct tools and parts comes out.
RMM
One of the best ways to keep your systems up and running at a high level is to constantly monitor your networks to make sure that everything is working properly. Any problems or issues can be caught quickly and dealt with before it spins out of control. However, having someone manually monitor all of your systems.
The solution is a Remote Monitoring and Management (RMM) system. This system will monitor the health of your network and alert our staff as soon as a problem gets noted. Whether it’s backups that are not running a server running out of space, we’ll be alerted to the problem and can either fix the problem or work with you on a plan to remediate the issue before it causes problems.
In addition, the system allows for management of everything on your network from servers to computers and peripherals. That allows us to respond to alerts quickly and without having to come on site. It also means we can ensure that all important updates get rolled out in a timely fashion.
On-site Technical Services
Your staff doesn’t always have the time or skill to take care of every technical task that needs to be taken care of. It can be smaller things, like setting up a new computer or fixing a malfunctioning printer. Or it can be something big like setting up a new lab or moving your technology into a new space. Maybe someone needs to install a new server or a core switch. Whatever it is, if you need someone with technical skill at your site to get something done, we can make it happen.
Augmented IT Staff
There are times when you need to have access to staff, even when you can’t put them on your payroll. The reasons this happens are unique to each organization that experiences it, but the results are the same. Your staff gets stretched too thin to manage everything on their plates. Allow us to augment your staff. We will put someone at your site on a schedule that works for you without putting them on your payroll. You’ll get the staffing level you need, while we handle the mundane aspects of managing your additional IT staff.
Cyber Security
Cyber security, like physical security, is not one thing. And it requires that multiple products and services be coordinated to truly protect you and your business. Some of the pieces are obvious, like anti-virus. Others are not so obvious, like good backups that reduce your risk in the case of a ransomware attack. There are things that whose primary purpose may not be cybersecurity, but nevertheless can be used to improve your security.
On the other hand, most organizations do not have unlimited budget for security, so prioritization is crucial. Deciding what are the pieces that are likely to give you the most return for your security dollar is the key to protecting yourself effectively without breaking the bank. Implementing those items and coordinating all of the parts is a large task. Let us help you stay safe.
